EMERGENCY CONTACT PROCEDURE
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In an emergency, you should contact the appropriate subcontractor in order to obtain prompt service.* Please consult the list of emergency subcontractors which was provided to you at your Pre-Settlement Orientation. All subcontractors on your list have 24-hour on-call personnel, with an answering service or a paging system. You should receive a prompt response.
The following are considered emergencies:
- Total loss of heat.
- Total loss of air conditioning if inside temperature is above 85 degrees.
- A plumbing leak that may cause permanent water damage to your home. (If this is the case, please turn off your water main if possible.) If there is some water and at least one toilet is working, your service call will be handled during regular business hours.
- A gas leak. In this case, leave your home immediately and contact your utility company. Shut off the gas outside of your home.
- Total or substantial loss of electricity. Please check circuit breakers before calling.
*If you do experience an emergency after regular business hours, please contact the emergency number so they can help you right away. However, please be sure to also contact your Park Square Customer Relations Representative so that we have a record of this incident in your warranty file. |
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